At UnifiedFilter, we want you to be completely satisfied with your refrigerator water filters, air filters, furnace filters, and other Products. If something isn’t right, we’re here to help.

1. 30-Day Return Window

You may return most Products within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

2. Return Conditions

To be eligible for a return:

  • The Product must be unused, unopened, and in its original packaging, with all seals, labels, and packaging materials intact.
  • You must have proof of purchase (order number or confirmation email).
  • Due to the hygiene and safety nature of water and air filtration products, we cannot accept returns of Products that have been opened, installed, or used, unless the item is defective or was shipped in error — see Section 4 below.

3. Non-Returnable Items

The following are not eligible for return:

  • Opened, installed, or used filters (except for defective/incorrect items — see Section 4)
  • Products marked as “Final Sale” or “Non-Returnable” on the product page
  • Gift cards

4. Defective, Damaged, or Incorrect Items

If you receive a Product that is defective, damaged in transit, or different from what you ordered, please contact us within 30 days of delivery at:

Please include your order number and, where possible, a photo of the issue. We will arrange a replacement, exchange, or full refund (including original shipping costs, where applicable) at no cost to you for verified defective, damaged, or incorrect shipments.

5. Return Merchandise Authorization (RMA) Process

All returns and exchanges require a Return Merchandise Authorization (RMA) before being sent back to us. To start a return:

  1. Contact our support team at [email protected] or (816) 280-9124 with your order number and the reason for return.
  2. Our team will review your request and, if eligible, issue you an RMA number along with return instructions.
  3. Write your RMA number clearly on the outside of your return package. Securely package the item in its original, unopened packaging.
  4. Ship the package to our return address below.
  5. Once we receive and inspect the returned item, we will process your refund or exchange, typically within 5–10 business days.

Returns sent without a valid RMA number may be delayed or refused. Please do not send returns without first contacting us, to ensure your return is processed correctly and promptly.

6. Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
  • Original shipping charges are non-refundable, except in cases of defective, damaged, or incorrect items (see Section 4).
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective/damaged Product.
  • A restocking fee may apply to certain returned items; if applicable, this will be clearly disclosed to you before you complete your return.

7. Exchanges

If you’d like a different filter size, model, or type, contact us within 30 days of delivery and we’ll be happy to help arrange an exchange, subject to the same condition requirements as returns (unopened, unused, original packaging).

8. Auto-Ship / Subscription Orders

  • Subscription orders follow the same 30-day return policy from the date each individual shipment is delivered.
  • You can skip, modify, or cancel an upcoming Auto-Ship shipment at any time before it processes by contacting us or managing your subscription through your account. Once a subscription shipment has been processed and shipped, standard return conditions apply.
  • If you wish to cancel your subscription entirely, contact us at [email protected] or (816) 280-9124, and we will confirm cancellation and stop future charges.

9. Order Cancellations

If you need to cancel an order that has not yet shipped, contact us as soon as possible at [email protected] or (816) 280-9124. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered fulfillment or shipped.

10. Return Address

Our return address is the same as our warehouse address. Once you’ve received your RMA number from our support team, please ship your return to:

UnifiedFilter — Returns 4931 Woodland Ave, Kansas City, MO 64110 (Please include your RMA number on the outside of the package.)

11. Questions?

Our support team is happy to help with any questions about your order, return, or exchange.

Phone: (816) 280-9124 Email: [email protected] Address: 4931 Woodland Ave, Kansas City, MO 64110